Bilingual support
Direct conversation
Website support
Fixes, maintenance and urgent changes for the website your business relies on.
Something is broken. Let's act today.
Urgent web support — WebsitesMDLA
Website down. Payments failing. A booking engine that will not cooperate. An incorrect price or announcement visible to everyone. Tell us what happened—we assess, confirm the scope and price, then get to work.
- Same-business-day assessment, subject to availability
- Scope and price confirmed before work—no surprise invoice
- Bilingual EN/FR support · Montréal
- Speak directly with Maria, not a ticket queue
No passwords through WhatsApp. Secure access is arranged once the work is agreed.
What we treat as urgent
| Problem | What we do |
|---|---|
| Website down or showing errors | Diagnose, restore availability and verify the affected areas. |
| Checkout failing | Review the purchase journey and repair the agreed issue. |
| Broken booking engine | Check availability, rules and confirmations. |
| Hacked, defaced or blocklisted website | Assess damage, clean up, restore healthy backups and secure the entry point. |
| Incorrect information online | Correct and verify prices, opening hours or announcements. |
| Silent forms | Investigate contact or inquiry forms that no longer reach your inbox. |
Not listed? Describe the issue. We will explain whether it is urgent, routine or a larger project.
From your message to a working website
01 · Describe the situation
Your website address, what is broken and your deadline. No technical vocabulary required.
02 · We assess and agree
Diagnosis, scope, price and timing confirmed before any work. You know what you approve.
03 · We repair
A focused intervention within the agreed scope. If a larger issue appears, we stop and discuss it first.
04 · Tested and handed back
We test on desktop and mobile, verify the customer journey and explain what changed.
Clear prices—agreed before we start
- Urgent à la carte work: $150 CAD/hour · scope and estimated total confirmed before work
- Fixed-scope express offers: 24h and 48h windows for clearly defined landing pages, urgent changes and booking repairs—price agreed in advance
- Support-plan clients: priority response lanes included—same business day with Confort, four business hours with Sérénité
All prices in CAD, before taxes. Work begins once scope, price, access and required materials are confirmed. Response windows are not guaranteed repair-completion times.
Does it break too often?
Our website-support plans cover updates, monitoring, backups and priority response. From $300 CAD/month, with a 12-month commitment.
Essentiel · Confort · Sérénité—for websites, stores, hotels, ERP systems and web apps.
Website-support plan prices
| System | Essentiel | Confort | Sérénité |
|---|---|---|---|
| Business websites | $300 CAD | $500 CAD | $800 CAD |
| Ecommerce | $500 CAD | $800 CAD | $1,200 CAD |
| Hotels | $500 CAD | $800 CAD | $1,200 CAD |
| ERP / CRM | $800 CAD | $1,200 CAD | $2,000 CAD |
| Web apps | $800 CAD | $1,200 CAD | $2,000 CAD |
Monthly CAD prices, before taxes. 12-month commitment. Unused hours do not roll over. Response windows are business hours; repair timing is confirmed after assessment.
To move quickly, send us this
- Your website address
- What is broken—what should happen and what happens instead
- When you need it
- A screenshot or short screen recording, if available
Do not send passwords by WhatsApp or email. Once work is agreed, we arrange secure access.
Before you write
Can it be fixed today?
Often, depending on the issue, availability and access. Timing is confirmed during assessment before work or charges.
Do you only repair WordPress?
No. Common requests involve WordPress, WooCommerce, Shopify and booking systems. Send your platform and we will confirm whether we can help.
Hourly or fixed price?
Clear, small tasks can receive a fixed express quote for a 24h/48h window. Open-ended investigations are $150 CAD/hour, with scope and estimate agreed before starting.
What if the problem is bigger than it looks?
We stop and discuss the additional scope and price before proceeding.
My website has been hacked. What now?
We assess damage, clean up, restore healthy backups and secure the entry point. A larger recovery is quoted for your approval first.
Do I need a support plan for urgent help?
No. Urgent work is available at $150 CAD/hour or a fixed express quote. A plan adds ongoing care and priority response.
Every hour offline costs you.
One message starts the assessment: what is not working, where and when you need it.
WebsitesMDLA—urgent web support, Montréal · EN/FR · Technologies IA MDLA Inc.