PRIORITY WEBSITE SUPPORT · MONTRÉAL & RIVE-SUD
Has an update changed how your website behaves? Is a page or feature failing? The first step is to understand the problem and how far it extends.
Scope, pricing and availability confirmed before work begins.
CLARITY · PRECISION · CONTINUITY
Your website connects your services to your customers. We approach changes as a complete journey: the visible pages, the forms and the steps that need to work together.
Record when the problem first appeared and any recent updates to plugins, themes or content. These details guide the investigation without assuming the latest change caused the issue. One visible error can have several possible causes.
Depending on available access, investigation may involve plugins, the theme or custom functionality. The proposed correction considers the expected behavior and observed dependencies. A broad website overhaul is not automatically required.
Checks follow the affected functions, such as loading a page, submitting a form or reaching a checkout step. Mention differences between logged-in and logged-out visitors so the reported scenario can be included in the checks.
HOW WE WORK
Share the website URL, steps to reproduce the issue and your deadline. Do not send passwords through WhatsApp. Necessary access is arranged separately.
BEFORE WE BEGIN
Not necessarily. The approach depends on the diagnosis and available ways to examine the issue.
Include the affected URL, error message, reproduction steps and recent changes.
YOUR NEXT STEP
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